It appears the FedEx help desk isn’t giving the help it was created for. It’s revolting to think that FedEx customer care does not appear to be ready for this kind of issue.
After in some way losing a human skeleton in transit, FedEx utilized maybe the milquetoast possible method to excuse the loss– a generic Twitter reply.
This unusual story starts 3 years back when per an Atlanta Journal-Constitution report a Georgia medical examiner tried to send out the remains of 32-year-old Jeffrey Merriweather to a laboratory in St. Louis to attempt to figure out how he went from full-bodied shooting victim to skeleton in the period of 2 weeks.
According to the report, the office was attempting to gather info about how he had“became a near-complete skeleton less than two weeks after he was last seen alive during a shooting in East Point.”
The Fulton County Medical Examiner’s Office tried to send out a box including the 18.6-pound skeletal remains through FedEx, however, it never ever got here. According to Merriweather’s mom, Kathleen, the fiasco is “a nightmare you can’t wake up from.”
With the loss of his body, the reason for his death, or how he wound up in such a state, was never ever identified– leaving his mourning household without any answers.
When the AJC tweeted the story out this previous week, nevertheless, a FedEx worker who plainly keeps track of the business’s feeds for discussions of the problem offered a jarringly stilted action.
“I am truly sorry you went through this experience,” read the tweet from @FedExHelp. “Please send a direct message so I can continue assisting you.”
The tweet has since been deleted. However, responses to the article also began being replied to by FedEx’s seemingly automated account.
A spokesperson for FedEx told “Indy 100”, in response to the situation on social media:
“We deleted several company responses to this tweet that were made in error. We apologize for the mistake and are committed to preventing this type of issue from occurring again.”
The Journal-Constitution reports:
“The bizarre episode also may have violated the law. Human bodies are traditionally transported across state lines by airline. FedEx said using its services to send human remains is prohibited, a fact that’s stated in its user manual. The U.S. Postal Service is the only mailing service legally qualified to carry human remains across the country and then only under strict guidelines.”
Many, many questions remain about this strange tale– including and chief of which, why the ME chose to send out the skeletal stays by means of FedEx in the first place, which is supposedly not popular for these sorts of specimen transfers.
For now, we at least understand that whoever manages FedEx’s Twitter feed knows that the business lost a skeleton. And, heck, that’s something.